Thank you for choosing ROATAN OUR PRIDE! We are dedicated to providing sustainable and enriching experiences. Below are our terms and conditions for refunds and cancellations to ensure a smooth process for all our guests.

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Cancellations:

• Cancellations made more than 96 hours prior to the scheduled tour or activity are eligible for a full refund (minus a 10% administrative fee & 20% conservation fee). 

• Cancellations made between 48 and 96 hours before the scheduled tour will receive a 50% refund, reflecting the preparation costs already incurred.

• Cancellations made less than 48 hours before the tour, or no-shows, are not eligible for a refund.

• We understand that emergencies happen. In the case of medical emergencies or unavoidable circumstances, please contact us directly to discuss your situation, and we will do our best to accommodate you.

• For group reservations the same conditions apply.

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Weather-related Cancellations:

• Your safety is our priority. If a tour or activity needs to be canceled due to adverse weather conditions or safety concerns, you will be given the option to reschedule or receive a full refund.

• We will notify you as soon as possible in the event of weather-related cancellations and will work with you to find a suitable alternative
   

Rescheduling:

 

• Guests may reschedule their tour or activity once at no additional cost, as long as the request is made at least 96 hours before the scheduled tour.

• Rescheduling requests made within 48 hours of the tour or activity may be subject to a 20% rescheduling fee based on the original booking price.

• Rescheduled bookings are subject to availability. If your preferred date is unavailable, we will work with you to find an alternative that fits your schedule.

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How to Request a Refund or Cancellation:

• To request a refund or cancellation, please contact us at becky.bodden@roatanmarinepark.org or +504 9580-2283. Include your booking number, full name, and reason for the request.

• Attach any supporting documents if applicable (e.g., medical certificates for emergencies).

• Our team will review your request and respond within 3 business days with the status of your request and further instructions.

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Refunds:
Refunds are only eligible under the following circumstances:

• Cancellations made by the guest within specified time frames (96 hours before the scheduled tour or activity).

• Cancellations due to adverse weather conditions or safety concerns.

• Cancellations due to the minimum number of participants are not reached. 

• Technical errors (double charges, over booking, failed confirmations, incorrect billing)

• Severe medical issues or emergency situations that documentation can be provided for.

• Refunds will be processed back through the original payment method within 5 business days of the approved request. Please note that some payment providers may take additional time to reflect the refund in your account.

• Only regular-priced bookings are eligible for refunds; promotional or discounted bookings are non-refundable.

• Refunds are not available for services that have already been delivered or commenced.

• In case of technical errors, please notify us immediately. Refunds for such cases will be reviewed on a priority basis.

• The 20% Conservation Fee per person is non-refundable. This fee directly supports ongoing conservation efforts and sustainable tourism in the communities we work with.

• Refunds will be issued minus a 10% administrative fee to cover processing costs. Please note that any bank or payment processing fees are non-refundable. 
   

Additional Notes:

• We recommend contacting us as early as possible if you need to modify or cancel your booking, as flexibility decreases closer to the tour date. 

• You are responsible for ensuring the accuracy of your booking details before completing your reservation.

• We reserve the right to update these terms and conditions at any time. Any updates will be posted on our website and will apply to future bookings.

• For questions or concerns regarding our refund and cancellation policy, please reach out at becky.bodden@roatanmarinepark.org  or +504 9580-2283.​